Review documents and close an external ticket

After you send a job to a service provider, they'll receive an email with a link to view the job and accept or decline. After accepting, they'll be able to upload the estimate and invoice at that same link for you to review.

Go to External Tickets and open the external ticket for the job. Here, you'll be able to follow the status of the job — if the provider accepts or declines the work, as well as review and approve the estimate and invoice.

Follow and close out the repair

1. When the provider accepts the job, you'll see the estimate and invoice upload fields visible.
2. Once the estimate has been uploaded, click "Review" and then "Approve estimate."
3. Once the invoice has been uploaded, click "Review" and then "Approve invoice."
4. Then, click "Mark ticket as complete" — this will create a repair order record in Axle for the asset's history.

Note: you can also upload estimates and invoices from the service provider yourself if they prefer to send it to you outside of Axle's dedicated link.